Shipping and Return Policy
Shipping & Return Policy
Returns must be shipped to Silver Moon Kids within 14 days of the original purchase with a copy of the original receipt. Returned items must be in new condition with the tags attached for clothes or in the original packaging for non-clothing items. Gift Certificates are non-refundable. Purchase price will be refunded through store credit and exchange ONLY if original receipt is not provided. Shipping charges are the responsibility of the buyer.
Once the items in an order have been picked up by the carrier, Silver Moon Kids will cease to have any liability regarding the order delivery; all items at that point will be considered the sole responsibility and property of the customer.
We work hard to ship orders as quickly as possible. We guarantee that all orders will be shipped within three business days.
We offer the option to order online with curbside pickup!
Sorry, we don’t accept exchanges or returns on face masks or hair accessories.
Please mail returns to:
Silver Moon Kids
3233 Lakeshore Ave
Oakland CA, 94610